Frequently Asked Questions
Expert answers to your networking hardware and order inquiries.
Are the network switches sold on your site new or refurbished?
We offer both brand-new and certified refurbished networking equipment. Each product page clearly indicates the condition of the item, and all refurbished units undergo rigorous multi-point testing.
What is the standard shipping time for bulk hardware orders?
Standard orders are processed within 24 hours. Domestic shipping typically takes 3-5 business days, while international freight for bulk rack-mount switches may take 7-10 business days depending on customs.
Do you offer technical support for switch configuration?
Yes, we provide complimentary basic setup documentation with every purchase. For complex VLAN or Layer 3 configurations, our certified network engineers are available for remote consultation services.
What is your return policy for electronic components?
We offer a 30-day return policy for unopened items. If a component is defective, we provide a full refund or replacement under our hardware warranty program.
Do your switches come with a manufacturer warranty?
All new products come with the full manufacturer's warranty. For refurbished items, network-switch.com provides an industry-leading 1-year replacement warranty to ensure your uptime is protected.
Can I request a formal quote for corporate procurement?
Absolutely. You can add items to your quote list directly on our site or contact our sales team with your SKU requirements for a formal PDF quote including volume discounts.